Hardwick Parks Booking Conditions

General

All reservations for accommodation are applied for and accepted subject to the following Terms and Conditions. In these conditions the Company means Hardwick Parks Ltd. ‘You’ and ‘your’ refer to the person named when making the booking and signing the Booking Form.

How to Book

Online: Go to www.hardwickparks.co.uk and book online, payment through a secure gateway. For group bookings please call 01865 300501 to make your booking.

By Phone: Call us on 01865 300501 – We will check availability and we can take a booking with a deposit made by quoting your credit / debit / switch card number. You can also post us a cheque, after completing your booking by phone. Cheques made payable to Hardwick Parks Ltd and sent to Hardwick Parks, Downs Road, Standlake, Oxon, OX29 7PZ. Please ensure you put your booking reference on the reverse of your cheque. Pitches will not be held without a deposit payment.

Deposits

Touring & Camping

To confirm your booking, we must receive from you a deposit of £25.00 for each week or part week booked. This is non-refundable, under any circumstances. The deposit will be deducted from the total balance due. In the event that the booking is for one night and equals less than £25.00, the corresponding amount will be due and the restrictions above apply equally to this payment.

Holiday Homes

To confirm your booking, we require deposit of £40.00 for each week or part week booked plus £10.00 cancellation insurance. Total deposit payable is £50.00 per week or part week (so a stay of 2 weeks would require an £100.00 deposit). This deposit will then be deducted from the total balance due.

Payment of Balance

Touring & Camping

FOR ALL BOOKINGS THE HOLIDAY BALANCE IS DUE 28 DAYS BEFORE YOUR HOLIDAY COMMENCES. Please note, if the balance is not received by the due date, we reserve the right to cancel your booking and re-let the pitch. We do not send a reminder after the initial booking confirmation letter has been sent.

Holiday Homes

Balance of payment must be received at least 6 weeks before commencement of your holiday. Please note that if the balance is not received by the due date, we reserve the right to cancel your booking and re-let the accommodation. We do not send a reminder after the booking confirmation has been sent.

Methods of Payment

Payments can be made by online through a secure payment gateway or by Cash, Cheque and Credit, Debit or Switch Card. If cash is sent in the post it MUST be via Recorded Delivery. VAT is included in all of our tariffs at the current rate at time of publication, and is subject to change if the VAT rates change.

The Contract

All reservations constitute a legal contract. Once a booking confirmation has been issued by the company, the first-named person on the Booking is responsible for the total price of the booking. In no circumstances can the deposit or cancellation plan payment be returned. Any Touring / Camping Pitch not paid in full 28 days before the due date of arrival may be immediately re-let by Hardwick Parks Ltd. Any Holiday home accommodation not paid in full by 6 weeks before the due date of arrival may be immediately re-let by Hardwick Parks Ltd.

Cancellation Plan

All reservations constitute a legal contract. Once
a booking confirmation has been issued by the company, the first-named person on the Booking is responsible for the total price of the accommodation. In no circumstances can the Cancellation Plan payment be returned. The same applies to any subsequent balances due or paid where cancellation is made for any reason other than those covered under the Cancellation Plan – and payment for such cover has been received.

Holiday Homes – Accommodation

Only those people listed on the booking (‘Residents’), shall be entitled to occupy the accommodation allocated. It is a condition of your booking that the total number in your party (including babies who sleep in cots, prams etc.) shall not exceed the caravan capacity as noted in the provided accommodation descriptions. Residents are responsible for keeping and leaving their accommodation clean, tidy and in order during their stay. Residents will be required to pay for the cost of any loss or damage for which they may be responsible to any part of the premises, or to any property belonging to or leased by the Company that is damaged, destroyed or removed.

Holiday Homes – Cancellation Plan

At just £10.00 per week / part week (or £20.00 for two or more weeks), our Comprehensive Cancellation Plan covers the whole of your party up to the day before your holiday commences against cancellation due to:

  • Accident, illness or death of any member of the Party (or close relative of) included on the Booking Form as a ‘Resident’.
  • Redundancy of the first-named person (or spouse of) on the Booking Form.
  • Witness or Jury Service for the first-named person (or spouse of) on the Booking Form.
  • Fire, Storm or Flood, Subsidence or Malicious damage rendering the house of the first-named person on Booking Form or their spouse uninhabitable.

Providing any of the above circumstances have arisen, please notify us immediately – first by telephone on 01865 300 501 then by written notification with supporting documentation as evidence. You will no longer be liable for the BALANCE of the hire monies, and providing all of the above conditions have been met, we will REFUND IN FULL any balance of hire monies that you have paid. Alternatively the holiday may be taken at another date, subject to availability and taking into consideration and price difference relevant to the tariff applicable to the new date selected. This alternative is ONLY available if you have already paid for the Cancellation Plan.

Cancellation

We require written notice of any cancellation – to be received by us no less than 14 days before the due date of your arrival. If we receive this notice, we will refund any monies received for the booking less the deposit, which is non-refundable in any circumstances, and less a £10 administration fee. No refunds or date transfers are available if you leave earlier than your departure date.

If we cancel your holiday

We reserve the right, in any circumstance, to cancel your holiday, and in any event where this happens we will offer you an alternative holiday of comparable standard subject to availability, or refund the total cost of your holiday paid to us. You will therefore have no additional claim against us or any letting agent involved in the booking.

Damage

Residents will be required to pay for the cost of any loss or damage for which they may be responsible to any part of the premises, or to any property belonging to or leased by the Company that has been damaged, destroyed or removed.

Arrivals and Departures

There is a height barrier set at 7ft (2.13 metres) which is closed when the Reception of office is closed, and a security gate under the height barrier which may be locked from 11.00pm to 8.00am. All
arrivals and departures must be within the opening times or by special arrangement where this can be accommodated. We are of course happy to welcome you at the Park earlier, where all the facilities will be available until your pitch or accommodation is ready.

Touring & Camping

Your pitch should be ready from 12.00 noon on the day of your arrival. To prepare for our incoming guests, we request all pitches are vacated by 11AM on the day of departure. We can extend your departure time until 4.00pm if an extension is requested and paid for at the time of booking. We may not be able to offer this at the time of your arrival if the pitch has already been re-booked on the day of your departure.

Holiday Homes

Your accommodation will be ready from 2.00pm (Gold) 4.00pm (Standard) on the day of your arrival. To prepare for our incoming guests, we request all accommodation is vacated by 10.00am on the day of departure.

Important: You MUST tell us if for any reason you will be arriving after 6pm in the evening of your stated arrival date. we will not accept arrivals after 9.00pm on the day of your arrival in High Season or dusk at any other times. We do not accept arrivals before 09.00am the following day. If you do not arrive on the date stated on your Booking Form, and we have heard nothing from you by 10.00am the following morning, we reserve the right to re-let your pitch, and regret that there will be no refund to you.

Touring & Camping

Please call us on 01865 300 501 to advise us of your likely arrival time so that we confirm if we will be able to pitch you. Access to pitches is at the sole discretion of the Duty Wardens. Tents may not arrive after dark and caravans and motorhomes arriving in darkness will not be able to gain access to power supply pitches and may have to stay overnight in the Late Arrivals Area.

Holiday Homes

Please note, the above eventualities are NOT covered by our Comprehensive Cancellation Plan.

Pets

Touring & Camping

Dogs are welcome on the park as long as they are under control, kept on leads at all times and fouling cleared up and disposed of immediately. Dogs are at the Company’s discretion and you must inform us of the breed of dog at the time of booking. Access for any other pets should be discussed with reception before your arrival. We do not accept dogs under the dangerous dog act. We reserve the right to terminate your holiday without compensation or refund if you do not abide by the rules with reference to dogs on the park, or if your pet is causing a nuisance or causing damage to Company property. There is a maximum of 2 dogs per pitch / holiday home (unless prior agreement arranged.) Dogs must not be left unattended in your caravan / tent / motorhome or holiday home at any time.

Holiday Homes

Pets are only accepted in specifically designated holiday vans of the Willow grade. They are not permitted in the Poplar grade units under any circumstances. For reasons of hygiene and convenience of other guests, we do not allow any pets in non-designated pet- friendly letting accommodation.

Allergies: If any member of your party has an allergy to pets we would strongly recommend that you do not book accommodation which accepts pets. We cannot guarantee that pets have never occupied any of our accommodation.

Watersports Facilities/Fishing

Open from 8th April until 8th October 2017 inclusive. Opening and / or closing times (daily and seasonal) are subject to weather, maintenance, issues of safety / numbers or people, demand etc. Please contact our Watersports Of ce on 01865 300841 for speci c information regarding availability. Pre-booking is necessary at weekends and during June, July and August. Please note that this is a mixed-use lake with motorised crafts on the water daily, it is not dedicated angling water.

Licensed Bar

Only residents are allowed to enjoy the full amenities of the Licensed Bar, and Club Membership fees are included in the Rates. Residents are required to observe the Club Rules and especially all Statutory Enactments and Regulations applicable to Licensing and Gaming. Children are not allowed in the Clubroom or other Licensed areas unless accompanied by a parent or other responsible adult. Please note that during off peak or mid-week periods, the Clubhouse may not be open or may have restricted opening times. Please ask at time of booking for full details.

Barbeques

We will permit the use of barbeques so long as they cause no scorching to the grass and use only gas or charcoal as fuel. Please make sure all BBQs are raised from the floor, using bricks, which we can supply. Campfires and the burning of wood are strictly prohibited. We do not allow the use of Chinese/Thai lanterns.

Lost/Left Property

We will return any lost/left property, however please note that there is a minimum flat rate charge of £10.00 for return to cover admin, postage and package etc.

Vehicles

Vehicles must not exceed our 5mph speed limit within the boundaries of the Park, and must only be driven by holders of a current driving licence having adequate Third Party insurance. The Company will not be responsible for any loss or damage to property or persons, howsoever caused, in these respects. You will be advised of parking arrangements on your arrival. Please Note: We do not accept commercial vehicles.

Unreasonable Behaviour, Nuisance or Excess Noise

We reserve the right to decline a booking, transfer a booking or terminate a holiday without compensation or refund, if in the opinion of the Management the unreasonable behaviour (actual or anticipated with good reason) of residents or day visitors may lead to a situation that could prejudice the safety, enjoyment or comfort of others. Please ensure that radios, televisions, stereo equipment and noise is generally kept to a minimum so that no disturbance is caused to your neighbours at any time, but particularly after dark. Complete quiet should be maintained after 11PM.

Day Visitors

  • Guests wishing to entertain day visitors during the stay at our Park may do so subject to Management approval. Arrangements should however be made with Reception beforehand by the Guest, who must accept full responsibility for such day visitors.
  • Payment of any fees due for day visitors remains the responsibility of the Guest.
  • We restrict the number of visitors to no more than 4 per pitch / unit of accommodation daily – to arrive at the Park no earlier than 9.00am and leave no later than 8.00pm.
  • Day Visitors are required to observe all Club Rules and especially all Statutory enactments and Regulations applicable to Licensing and Gaming to comply with the Management’s arrangements, and with these Booking Conditions overall which they are deemed to have knowledge of.
  • Day Visitors may only visit Guests. We do not allow the use of the facilities to anyone who is not a Guest.
  • Each Day Visitor must register at Reception and may stay only during the day.

Singles Parties

Our holiday park caters primarily for family holidays and the Company will not accept any bookings for single sex groups of 3 or more persons, unaccompanied children (ie under 18 years of age) or groups of young people aged between 16 and 19 years of age.

Children

Whilst we provide a range of facilities, please note that we do not provide childcare. Children remain the responsibility of their parents or guardians at all times. Children must be accompanied / supervised in the Shop, Clubhouse and Shower / Toilet block / Play area, and are not permitted to play with standpipes or other Park utilities, buildings or equipment.

Your Comments

If you have any comments that you wish to make during your stay at Hardwick Parks, please speak to our Duty Receptionist or Warden. In most cases he or she will be able to help you on the spot, where this is not the case, please make sure that you record the details with the Duty Receptionist or Warden, and then write to our Administration Manager no later than 14 days after the end of your holiday. Please note that we cannot subsequently act on any problem that has not been brought to the attention of the Park Management at the time it arose.

Brochure Information

The Company will endeavour to provide all facilities advertised in the brochure or elsewhere, but reserve the right to make changes at any time. Levels of some facilities will vary according to the time of year and / or numbers of people on the park. All descriptions / photographs are intended for guidance only.

General

The attention of all guests is drawn to the rules governing the Park and in particular the following:

  • The Company shall not be liable for any personal injury (fatal or otherwise), or loss and / or damage to persons or property of any nature howsoever caused, sustained by, or occasioned to any person (including persons under the age of 18 years) unless resulting from or caused by negligence of the Company. Furthermore, the question of any compensation in respect of alleged non-performance or improper performance of our contract with you (but subject to these Booking Conditions), will be considered by the Company on the basis of being reasonable in all circumstances and in any event limited to the actual price paid to the Company for your holiday.
  • The person who makes the booking and signs the declaration at the foot of the Booking Form warrants to the best of his / her knowledge and belief that none of the persons listed thereon nor any Day Visitor for whom he / she is responsible is suffering from an infectious or contagious disease or has recently been in contact with any person so suffering. Any person who contracts an infectious or contagious disease during the reservation period must report the same to the Duty Receptionist or Warden.
  • On no account can additional transportable electric or gas heating appliances or primus stoves be allowed within guest accommodation Use of any other electrical appliances are entirely at your risk.
  • Food, drinks (alcoholic or otherwise) purchased elsewhere must not be consumed in the Licensed Bars.

All information within these Booking Conditions are correct at time of publication.

By making a booking with us, you are agreeing to our Terms and Conditions as listed in our brochure and on our website.